What is the minimum deposit amount?

The minimum deposit for a Live account is USD 100

How can I deposit or withdraw from my account?

Simply log onto the Members Area on the website and select Deposit / Withdrawal options.

What Deposit / Withdrawal options do you have?

At present we offer the following methods of deposits:
Bank Wire Transfer
Payment Gateway Channels

In which currencies can I deposit in my trading account?

US Dollars

Can I fund and start trading before sending documents?

No, a live account must be opened based on your documentation being verified, approved and activated prior to funds being deposited.

What is the typical processing time for bank wire deposits?

All Bank wires normally take 3 -5 business days depending on the intermediary bank.

Are my funds safe with you?

At Plotio Global, we regard the security of our client funds as “Top Priority”. For this reason, we ensure that all funds are held in segregated accounts at recognized international banks.

Can I withdraw if I have open positions?

Yes, however, internal checks will be carried out by our CS and accounting department before processing each withdrawal request based on the equity/margin levels on the account at the time.

If my trading account displays zero balance will my account be closed?

No, your account will remain active even with a zero balance for a period of 1 year, or unless the account is terminated by yourself.

Is there a fee for deposits and withdrawals?

Plotio Global does not charge any fees for deposits or withdrawals.
Such fees charged by your respective bank or payment provider.

How long does the deposit/withdrawal take by credit card, e-wallet or any other payment method?

All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.

If I deposit funds by Moneybookers, can I withdraw money to my credit card?

In order to protect all parties against fraud and in compliance with the prevention and suppression of money laundering, our company policy is to return client funds back to the origin of those funds. And as such, the funds will be returned to your Moneybookers account. This applies to all withdrawal requests, and that such funds will be returned to the original source of deposit.

Do you save my credit/debit card details?

No Plotio Global does not save any card details.

What supporting documents do I need to provide if I want to be your client?

1. A valid ID copy or Passport copy
2. Address proof - recent utility bill Water/Electricity /Telephone or a recent bank

My driver’s license has my address on it. Can I use this document for both ID and Proof of Residence?

A valid driving license stating an address will not be accepted as an ID Proof of Residence.

Why do I need to submit my documents for account validation?

As a regulated company, we operate in accordance with a number of compliance related issues and procedures. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.

How long does it take to verify my documents?

It takes 24 hours to process, provided all required documents are complete. Once documents are verified, we will send the confirmation via email to confirm the account opening (please always check your junk mail).

What happens if I don’t have a utility bill on my name?

An official stamped bank letter / lawyer letter or from the municipality stating your name and residential address would be accepted.

Can I open a corporate account?

Yes. Please check the required documentation for corporate account opening on the website.

Can I open more than one account?

Yes

What should I do if I have not received my login details?

Please contact us either on live chat / email / phone to [email protected]

I have lost/forgot my password, what do I do?

Click on ‘forgot password’ on the login home page (Please note that your new password will be automatically sent to your email address for security purposes). Or you can contact us by phone, live chat / email to [email protected]  or [email protected] and we will assist you

How secure are my personal details and documents with you?

Safety and client confidentiality are of the upmost importance to us. All data will be secure and strictly confidential.

How can I change my email address and/or telephone number etc…

Email your request to [email protected]

How do I close my trading account?

Email your request to [email protected]

Q1. How can I open a trading account?

A1. It is simple and quick. Click on OPEN REAL ACCOUNT, fill in the form, upload documents account will be verified within 24 hours via email.

Q2. How long does it take to open a trading account?

A2. It takes under few minutes to open an account, as long as all the information provided is correct.

Q3. Do I need to send any documents to open an account?

A3. Yes, you do. All account holders need to send a proof of identity and a proof of residence.

Q4. How can I start trading? Do I need to download any software to trade?

A4. If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the MT4 trading platform.

Q5. What types of accounts do you have?

A5. Standard online trading account

Q6. Do you offer Islamic accounts?

A6. No

Q7. Do you offer mini accounts?

A7. No

Q8. Can I open more than one account?

A8. Yes, you can

Q9. What account currencies do you offer?

A9. We currently offer a standardized USD currency trading account

Q10. Which are the most commonly traded currencies?

A10. Most popular currencies are the major pairs USD, EUR, GBP, JPY, CHF, CAD, AUD.

Q11. Do you charge a monthly fee for trading?

A11. No, we do not charge any monthly fees for trading.

Q12. How do I change my account details? Such as account type, leverage etc?

A12. For any account related changes, please send an e-mail from your registered e-mail id to [email protected] with your MT4 account number and the required change.

Q13. How do I change my password?

A13. You can change your password yourself from the Members Area or email [email protected]

Q14. I forgot my password. How do I retrieve it?

A14. You can retrieve your password from the Members Area. Alternatively, you may send an email to [email protected]

Q15. Do you offer managed accounts?

A15. No, we do not offer managed accounts. Only advisory and support if required

Q16. How can I register for a Demo account?

A16. Yes, you can register for a Demo account by clicking OPEN DEMO ACCOUNT

Q17. How long can I have the Demo account for?

A17. The demo account expires after one month.

Q18. What is the minimum deposit for a Live account?

A18. The minimum deposit for a Live account is USD 100

Q19. What are your trading hours?

A19. The regular trading hours for FX are 24 hours a day from Monday to Friday. Gold and Silver (Symbols: XAU and XAG) and Crude Oil can be traded from Monday to Friday, 23 hours a day.

Q20. Do you allow news trading?

A20. Yes, we do allow news trading.

Q21. Do you allow hedging?

A21. Yes, we do allow hedging.

Q22. Do you allow scalping?

A22. Yes, we do allow scalping.

Q23. What leverage do you offer?

A23. We offer 1:100 (variable)

Q24. What are swaps?

A24. It is the cost of carrying over a trading position from the current day to the next one. An overnight interbank rate is usually used for calculating the cost.

Q25. What are rollover rates? Why are they tripled on Wednesdays?

A25. When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for the value of Monday, a deal done on Friday is for the value of Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

Q26. Do you provide live forex tutorials?

A26. Plotio Global does not provide live forex tutorials at present, but it is very much a future plan.

Q27. Do you accept US clients?

A27. Sorry, Plotio Global does not accept US Clients.

Q28. Do you offer VPS service?

A28. No, Plotio Global does not provide a VPS service.

Q1 How can I see Trading History report?

A1. At your trading MT5 terminal you can both click at the Menu-> View and select Terminal

Or just press Ctrl+T
Or activate Standard Toolbar by selecting View->Toolbars-> Standard

Then click on Terminal button

At the Terminal you can Right Click and select the period of the report you would like. There are standard period selections or Custom Period selection.

Q2. How can I open charts?

A2. Firstly, you need to open the Market Watch Window. To open the Market Watch window, you can either press on the Market Watch at the Standard Toolbar

Or press on the keyboard Ctrl-M
Or go to View->Market Watch

Secondly, to open a chart select a currency pair and right click on it. Then choose Chart Window

Or go to View->Market Watch

Q3. How can I see oscillators?

A3. To see oscillators, you can either press at the Navigator at the Standard Toolbar. (We showed at question 1 how to activate Standard Toolbar)

Or press Ctrl+N
Or select View-> Navigator

Q4. How can I apply Oscillators/Indicators on charts?

A4. You can either Drag and Drop the Indicator of your preference on the chart you want to apply analysis

Or select the chart you want to apply analysis and double click on the oscillator/indicator
A pop up window will appear where you can set you are Parameters

Q5. How can I trade?

A5. To open a new position, go to New Order at the Standard Toolbar

Select at the order window Symbol, Volume, Stop Loss, Take Profit, Market Execution for a market order and Trade.

A pop up window will appear where you can set you are Parameters
A pop up window will appear where you can set you are Parameters

Q6. How can I watch my trade?

A6. You can watch your position at the Terminal. We showed above at question 1 how you can open Terminal At the Terminal you can see your trading position and all the necessary details.

Q7. How much Leverage I can use?

A7. Plotio Global provides by default 1:100 Leverage. In other words, 0.1 % margin on any position.

Q8. How the required margin is calculated in the base currency (USD)?

A8. You can calculate the required margin by dividing the size of your position by 200 (which is the default leverage) or multiply by the percentage margin 0.5%. Then transform the amount in US dollars based on current market exchange rates.

Q9. What 50% Stop out level means?

A9. It means that, when the Equity of your account drops below the 50% of your Margin required then the open trading positions would start liquidating.

Example
Current level of Equity is 8989.17. Margin is 212.26. Percentage Margin Level is 4234.91% Stopout Level: 50% of the Margin is 0.50×212.26=106.1, therefore in case the equity drops below 106.1 then open trading positions would be automatically liquidated by the system.